(YOUR) Online Business Manager
Streamline operations, optimise processes, and achieve your business goals with expert support
As an Online Business Manager (OBM), I specialise in helping business founders and entrepreneurs streamline their operations,
manage their teams, and focus on growth.
Create the space to grow your business with systems that support you, not stress you.
Challenges you might be facing
Your tools don’t talk to each other and you’re re‑keying information.
Leads slip through the cracks because there is no clear client journey.
You have subscriptions you barely use and still feel disorganised.
SOPs live in your head. Team members do things their own way.
You’re the bottleneck. Holidays or sick days feel impossible.
I turn that into: one joined‑up system, repeatable processes, clear numbers, and time back for the work you love. How does that feel?
How I can help
Strategy and Structure
Design your operating rhythm and priorities using my STAR method: Strategy, Tenacity, Action and Results.
Project and Operations Management
Business plan, project plans, weekly priorities, and simple dashboards so everyone knows what matters now.
Systems and Automation
Transformation audit, remove overlaps, integrate the essentials, and automate repeatable tasks.
Client Journey and CRM
From enquiry to renewal. Capture, nurture, onboard, deliver, and follow up without anything being missed.
Standard Operating Procedures (SOPs) and Training
Clear step‑by‑step guides created while we work. I upskill you and your team so the system sticks.
Data and Filing
Practical, everyday habits that keep your files where you expect them to be.
Tools I work with (and make work together)
Microsoft 365 and Google Workspace, Kajabi, Systeme.io, MailerLite, Mailchimp, Stripe, Calendly, Zapier, Scribe for SOPs, and more. I choose the right fit for your goals and budget, not the latest shiny thing.
Outcomes clients see
A single place to manage leads and clients.
Clear SOPs so work is consistent even when you are out.
Fewer subscriptions and lower costs.
Faster onboarding and delivery.
Weekly focus and less decision fatigue.
Time back for revenue‑creating work.
How we work together
Step One - Strategy Call
A focused session to understand your goals, frustrations and quick wins. You leave with clarity on priorities.
Step Two - Business Transformation Audit
A practical audit of your systems, processes, and client journey. Clear recommendations with a staged plan.
Step Three - 90‑Day Implementation Sprint
We build the core systems, tidy data, set up your CRM and automations, and document your key SOPs.
Step Four - OBM Retainer
Ongoing operations management, monthly optimisation and team coordination so your business keeps running smoothly.
Testimonials
Trudy Simmons
I have been working with Angie for nearly a year and she is an integral part of my business. I feel more confident and able to achieve with her as my right-hand-woman, implementer and strategic partner. She is invested in my success and that is a wonderful feeling to not feel like I am doing this all alone. She helps me to create a strategy and then get it done, where I can stick to what I am good at and want to do, and she takes care of the rest, whether that is outsourcing to someone else, or doing it herself. I highly recommend Angie for her talents, her support and her willingness to see my success as her success.
Deborah Henley
I don’t know where I’d be without Angie! She can manage all aspects of business from drawing up contracts, helping get my leadership programme CPD accredited and liaising with customers to ensuring all elements of my podcast are kept on track and all due process is followed. She is not only a safe a dependable pair of hands but a wise and experienced advisor. So if you’d like to boost your business, Angie is your perfect secret weapon!
Who I work best with
Purpose‑driven business owners/founders who want a calmer, more profitable business. You’re ready to simplify, standardise the way you work, and let go of doing everything yourself. You value clarity, consistent client experiences, and practical accountability; you’re open to staged improvements that stick. If that resonates, I’m a great fit.
Why choose me
I bring 40+ years of operational experience from corporate EA roles to running operations for small businesses. I understand the realities of growing a service‑based business on your own. I am practical, calm under pressure, and I care about the humans behind the systems. I can also bring a holistic layer of support with Reiki‑based calm sessions if that suits you and your team.
THE PACKAGES
Every business is different, so your plan will be too. Typical ways to work together:
A deep‑dive session to map priorities and the first systems to fix.
Your tools and systems, processes and client journey reviewed with a staged plan to implement.
Implementation of your core systems, CRM, automations and SOPs.
Part‑time operations leadership each month to keep everything running.
FAQ's
An Online Business Manager (OBM) is your operations partner. I plan, coordinate and run the day‑to‑day so you can focus on delivery and growth.
A Virtual Assistant (VA) completes tasks you assign to them. I, as your OBM, lead the operations, set priorities, build systems, manage projects and people to outcomes.
This term has come from my corporate background and doesn't always translate in the entrepreneur world. It is what is also called an operations manual or business bible. It is a set of instructions on how to carry out tasks in your business - a step by step guide if you like. It is designed to be used by all staff to ensure tasks are carried out the same across the board. Ideal to have when you have someone new joining your business and you haven't got the time to sit with them all day. They can follow these instructions and you can get on with the tasks you need to do.
Yes. I design and build the systems and document your Standard Operating Procedures (SOPs). I also train you and your team.
Yes, I work with both women and men who are passionate about building thriving businesses aligned with their values and lifestyle.
Mostly remote, with options for onsite days in Surrey and Hampshire by arrangement.
Absolutely and it is one of the things I LOVE the most about what I do. I start by simplifying what you have and removing needless tools. This reduces the number of logins/passwords and reduces costs - saving you time and money.
Are you ready to transform your business?
Let’s make your business calm, consistent and client‑ready.
Not quite ready? Download my STAR Aligned Systems Checklist to get you started...
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T/A STAR Aligned
